Terms and Conditions
Welcome to MEWP Training. These Terms and Conditions govern your use of our website, mewp-training.co.uk, and set out important information about enquiries, quotations, training bookings and the provision of our services.
MEWP Training is a trading style of Autec, registered in England and Wales under company number 05192184.
By accessing or using our website, you agree to comply with the website-related provisions of these Terms and Conditions. Separate contractual terms may apply when you book or purchase training services.
Please read these Terms and Conditions carefully before using our website or arranging training.
1. About Our Services
MEWP Training provides information about, and facilitates enquiries and bookings for, mobile elevating work platform operator training and associated services.
Depending on availability and individual requirements, services may include:
Mobile elevating work platform (MEWP) operator training
Scissor lift operator training
Cherry picker and boom lift operator training
IPAF training courses, where available
Static and mobile boom training
Operator refresher training
On-site training arrangements
Training centre-based courses
Practical assessments and operator certification
Other associated powered access equipment training
The availability, location, duration, content and accreditation of individual courses may vary.
Information displayed on our website is intended as general guidance and does not constitute a guarantee that any particular course, qualification or training date will be available.
2. Website Use
You agree to use our website lawfully and responsibly.
You must not:
Use our website for fraudulent or unlawful purposes
Submit false, misleading or inaccurate information
Attempt to gain unauthorised access to website systems
Interfere with website security or functionality
Introduce viruses, malware or other harmful material
Copy or reproduce website content without permission
Use automated systems to extract website information without authorisation
Impersonate another person or organisation
Use our website in a way that infringes the rights of others
We reserve the right to restrict access to our website where necessary to protect its security, integrity or lawful operation.
3. Enquiries and Quotations
Visitors may contact MEWP Training to request information, discuss training requirements or obtain quotations.
When submitting an enquiry, you should provide accurate and complete information, including:
The type of MEWP training required
The number of delegates
Preferred training dates
Preferred training location
Relevant operator experience
Equipment categories
Any specific site requirements
Any other information reasonably necessary to arrange training
Quotations may depend on course availability, location, delegate numbers, accreditation requirements and other relevant factors.
Unless otherwise stated in writing, quotations are not binding offers and remain subject to confirmation.
Submitting an enquiry or receiving a quotation does not automatically create a contract or guarantee a training place.
4. Training Bookings and Confirmation
Training bookings are subject to availability and acceptance.
A booking will only be considered confirmed when the relevant arrangements have been agreed and confirmation has been provided.
Booking confirmation may specify:
Course name and type
Training date and duration
Training venue or site location
Number of delegates
Course fees
Payment arrangements
Required identification or documentation
Equipment and site requirements
Cancellation and rescheduling conditions
Relevant accreditation or certification information
Customers are responsible for reviewing booking confirmations and notifying us promptly of any inaccuracies.
We may request additional information before accepting or confirming a booking.
5. Training Fees and Payment
Training fees will be communicated during the quotation or booking process.
Prices may vary depending on:
Course type and duration
Accreditation requirements
Number of delegates
Training location
Instructor availability
Equipment requirements
Additional services requested
Any applicable VAT will be identified in the quotation or booking confirmation.
Payment terms, including any deposit requirements and payment deadlines, will be provided before the booking is finalised.
Where payment is required in advance, a training place may not be secured until the relevant payment has been received.
We reserve the right to suspend or withhold services where payment has not been made in accordance with agreed terms, subject to applicable law.
6. Cancellations and Rescheduling
We understand that training requirements and project schedules may change.
Customers wishing to cancel or reschedule training should contact us as soon as possible.
Cancellation and rescheduling arrangements will depend on the terms communicated and agreed during the booking process.
Depending on the circumstances, charges may apply where:
A confirmed course is cancelled at short notice
A delegate fails to attend
Training is postponed after instructors or facilities have been reserved
A training venue or required equipment is unavailable
Additional costs have already been incurred
Any applicable cancellation charges or non-refundable fees should be disclosed before the booking is confirmed.
Where we need to cancel or reschedule training, we will make reasonable efforts to notify affected customers and offer suitable alternatives.
If an agreed training service cannot be provided, any refund or other remedy will be determined in accordance with the booking agreement and applicable consumer law.
Nothing in these Terms and Conditions affects statutory cancellation or refund rights where they apply.
7. Delegate Responsibilities
Delegates attending training courses are expected to:
Arrive at the agreed time and location
Follow instructor guidance and safety instructions
Provide accurate information about their experience and qualifications
Bring any identification or documentation required
Wear appropriate clothing and personal protective equipment
Participate responsibly in practical activities
Inform the training provider of relevant accessibility or support requirements
Avoid conduct that places themselves or others at risk
Comply with applicable site and training centre rules
Delegates must not attend practical training while impaired by alcohol, drugs or any other substance that may affect safe participation.
Where a delegate's behaviour presents a significant safety risk, the instructor may suspend or terminate their participation.
Any resulting fees or rearrangements will be considered in accordance with the booking agreement and applicable law.
8. Employer and Customer Responsibilities
Where training is arranged by an employer, contractor or organisation, the booking customer is responsible for providing accurate delegate and course information.
For on-site training, the customer may also be required to ensure that:
Suitable training space is available
Required MEWP equipment is safe, serviceable and appropriate
Equipment has undergone necessary inspections and maintenance
The training area is reasonably free from hazards
Suitable welfare facilities are available
Site access and permissions have been arranged
Relevant risk assessments and site safety information are provided
Required personal protective equipment is available
Delegates meet applicable course entry requirements
Additional requirements may be communicated before the training date.
Training may be postponed or suspended where conditions prevent it from being delivered safely.
9. Training Standards and Certification
Training courses are intended to provide relevant instruction, practical experience and assessment appropriate to the course selected.
Certification is subject to successful completion of the applicable training and assessment requirements.
Attendance alone does not guarantee a qualification, operator card or certificate.
Where a course is associated with an accreditation or certification scheme, its requirements and conditions will apply.
We do not guarantee that every course advertised or discussed will carry a particular accreditation unless this has been expressly confirmed.
Customers should verify the required qualification or certification before booking, particularly where a specific accreditation is necessary for employment, site access or contractual compliance.
10. Health and Safety
Health and safety are important considerations in the delivery of MEWP training.
Delegates and customers must follow applicable health and safety legislation, training instructions and site-specific procedures.
Practical training may involve working with powered access equipment and other machinery.
Training may be suspended or postponed where equipment, weather conditions, site arrangements or other circumstances create unacceptable risks.
We reserve the right to take reasonable steps necessary to protect delegates, instructors and other individuals.
Completion of a training course does not remove an employer's or operator's responsibility to comply with applicable health and safety legislation, equipment requirements and safe working practices.
11. Website Information and Accuracy
We make reasonable efforts to ensure information published on our website is accurate, relevant and up to date.
However, course details, availability, prices, locations, accreditation arrangements and other information may change.
Website content is provided for general information and should not be relied upon as a substitute for written booking confirmation or professional advice specific to your circumstances.
We do not guarantee that our website will always be available, uninterrupted or free from technical errors.
We may update, amend or remove website content without prior notice.
12. Intellectual Property
Unless otherwise stated, the text, graphics, branding, layout and other original content published on our website are owned by us or used with appropriate permission.
You may access and view website content for personal or legitimate business information purposes.
You must not reproduce, distribute, modify, republish or commercially exploit protected website content without the appropriate permission, except where permitted by law.
Third-party trademarks, logos and accreditation marks remain the property of their respective owners.
References to third-party brands or training schemes do not necessarily imply endorsement or affiliation.
13. Third-Party Websites and Services
Our website may contain links to third-party websites or refer to external training providers, accreditation organisations and other services.
These links are provided for information or convenience.
We are not responsible for the content, availability, security or privacy practices of third-party websites.
Where training is delivered with the involvement of an external provider, the identity and responsibilities of the relevant parties should be confirmed during the booking process.
Additional terms may apply to services supplied directly by third parties.
14. Limitation of Liability
Nothing in these Terms and Conditions excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, we are not responsible for losses arising from:
Unauthorised or unlawful use of our website
Temporary website unavailability
Technical interruptions outside our reasonable control
Inaccurate information supplied by website users
Failure to comply with communicated training requirements
Events outside our reasonable control
Any contractual limitations of liability relating to paid training services must be reasonable, lawful and consistent with the terms agreed at the time of booking.
Nothing in these Terms and Conditions limits statutory consumer rights or excludes liability where doing so would be unlawful.
15. Events Outside Our Control
We may be unable to provide training as scheduled due to circumstances outside our reasonable control.
Examples may include:
Severe weather conditions
Instructor illness or unforeseen unavailability
Equipment breakdown
Transport disruption
Site closures or access restrictions
Power failures
Public emergencies
Government restrictions
Other circumstances that prevent safe or practical training delivery
Where such events occur, we will make reasonable efforts to communicate with affected customers and arrange an appropriate alternative.
Any cancellation, refund or rescheduling rights will be considered in accordance with the booking agreement and applicable law.
16. Privacy and Personal Information
We may collect and process personal information when visitors use our website, submit enquiries or arrange training.
This may include contact details, delegate information, course requirements and booking records.
We process personal information in accordance with applicable UK data protection legislation.
For further information, please refer to our Privacy Policy.
Our Cookie Policy provides additional information about cookies and similar technologies that may be used on our website.
17. Complaints and Disputes
We aim to provide professional customer service and respond appropriately to concerns.
If you are dissatisfied with our website, booking arrangements or training services, please contact us with details of your concern.
We will make reasonable efforts to investigate complaints and provide an appropriate response.
Where a dispute cannot be resolved informally, the parties may consider other available dispute resolution options.
Nothing in these Terms and Conditions prevents you from exercising applicable statutory rights.
18. Changes to These Terms and Conditions
We may update these Terms and Conditions periodically to reflect changes in our website, services, business operations or legal requirements.
Updated website terms will be published on this page.
Changes to website terms will generally apply from the date they are published.
Any changes to an existing training contract will be governed by the terms of that contract and applicable law.
We recommend reviewing these Terms and Conditions occasionally.
19. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to customers elsewhere in the United Kingdom.
Disputes will be subject to the jurisdiction of the courts determined by applicable law.
Nothing in this section removes any mandatory rights available to consumers.
20. Contact Us
If you have any questions about these Terms and Conditions, our website or our training services, please contact us through mewp-training.co.uk.
MEWP Training
A trading style of Autec
Registered in England and Wales
Company Number: 05192184
We aim to respond to enquiries and provide clear information about our services, booking arrangements and applicable terms.